Effective Date: 24 August 2026
At Traditions By Aman, every garment is created with care, attention to detail and an understanding of the individual who will wear it. Our collections feature premium fabrics, traditional Indian craftsmanship and, where applicable, hand embroidery and intricate artisanal detailing.
Unlike mass-produced garments, many of our pieces are prepared specifically for an individual customer. Accordingly, our cancellation, alteration, return and refund terms are designed to reflect the personalised nature of our products.
By placing an order through the Traditions By Aman website, Instagram, WhatsApp or any other authorised sales channel, you acknowledge and agree to the terms of this policy.
Traditions By Aman offers premium Indian and ethnic wear including, but not limited to:
Our garments may involve specialised cutting, stitching, embroidery, finishing and other craftsmanship processes.
Because of this, the appearance of a finished garment may have minor variations in embroidery, texture, colour, weave or other handcrafted details. Such variations are inherent characteristics of premium fabrics and artisanal craftsmanship and shall not, by themselves, be considered manufacturing defects.
Certain garments purchased from Traditions By Aman may be made, customised, altered or prepared specifically for the customer after an order is placed.
Once production, cutting, stitching, embroidery, alteration or other customised work has commenced, the order cannot ordinarily be cancelled or refunded merely because the customer has changed their mind, selected the wrong size, no longer requires the garment, or does not wish to proceed.
This is because materials, craftsmanship time and production resources may already have been committed specifically towards that customer’s order.
An order should be considered confirmed once Traditions By Aman has accepted the order and received the applicable payment.
Where a customer requests special measurements, alterations, customisation or designer consultation, the resulting garment shall be treated as a personalised order.
A customer may request cancellation of an order before production or customised work has commenced.
Cancellation requests must be submitted through the official communication channel provided by Traditions By Aman and must include the order number and customer’s registered contact details.
Traditions By Aman will review the request and determine whether production or customised work has already commenced.
If cancellation is approved before production begins, the customer may be eligible for a refund, subject to any applicable transaction, payment gateway, processing, consultation, design or other charges that have already been incurred.
Once cutting, stitching, embroidery, alteration, customisation, sourcing or other production work has commenced, the order generally cannot be cancelled.
In such circumstances, any amount already paid may be retained towards the costs incurred in preparing the garment.
This applies particularly to:
Traditions By Aman offers standard sizes for applicable garments.
However, we understand that standard sizing may not provide the perfect fit for every individual.
Where appropriate, customers may consult with our fashion designer regarding alterations to a standard-size garment.
Alterations may include adjustments to measurements such as:
The feasibility of any alteration will depend on the garment’s design, construction, embroidery, fabric, seams and available allowance.
Where a customer requests an alteration, our fashion designer may consult with the customer to understand the desired fit and determine what adjustments can reasonably be made.
Once the customer confirms the alteration requirements and the garment is altered accordingly, the garment will be considered personalised.
Altered or customised garments are not eligible for cancellation, return or refund merely because the customer subsequently prefers a different fit or changes their mind.
Customers are therefore encouraged to carefully review and confirm their measurements and alteration requirements before production or alteration begins.
For garments made or altered according to customer-provided measurements, the customer is responsible for providing accurate information.
Traditions By Aman may assist the customer through a designer consultation to help determine appropriate measurements and fit.
However, the customer remains responsible for confirming the measurements and alteration requirements communicated to the brand before production.
If incorrect measurements are supplied or subsequently approved by the customer, any resulting fit issue will not automatically constitute a manufacturing defect.
Where reasonably possible, Traditions By Aman may offer an alteration solution at an additional charge, depending upon the garment and the nature of the required alteration.
Because many of our garments are individually prepared, customised or altered for the customer, we do not offer a general “change of mind” return or exchange policy.
Returns or exchanges may only be considered in limited circumstances, including where:
A customer must contact us promptly after delivery if they believe an order falls into one of these categories.
We take great care to inspect garments before dispatch.
If you receive a product that is:
please contact Traditions By Aman as soon as possible after delivery.
For verification purposes, we may require:
We strongly recommend that customers record an unboxing video from the time the sealed package is opened, particularly for high-value purchases.
Failure to provide photographs, videos or other requested information may affect our ability to verify the claim.
Where Traditions By Aman authorises a return, the garment must generally be:
A garment that has been worn, washed, altered, repaired or otherwise modified by the customer may not be eligible for return or refund.
Unless the issue is due to a verified manufacturing defect, incorrect product or damage attributable to Traditions By Aman or the delivery process, the following products are generally not eligible for return or refund:
If Traditions By Aman approves a refund, the refund amount and method will depend upon the circumstances of the order.
Where applicable, refunds will generally be processed to the original payment method used to place the order.
The time taken for the amount to appear in the customer’s account may depend upon the customer’s bank, card issuer, payment gateway or other financial institution.
Any payment gateway charges, transaction charges, shipping charges, customisation charges or other third-party costs that have already been incurred may be deducted from the refundable amount where permitted by applicable law and where such charges are non-recoverable.
If an order is determined by Traditions By Aman to contain a genuine manufacturing defect or if an incorrect product has been supplied, we may, at our discretion and depending upon the circumstances:
The appropriate resolution will depend on the nature and extent of the issue, the availability of materials and the feasibility of repairing or reproducing the garment.
Where a replacement or correction is reasonably possible, Traditions By Aman may offer that solution instead of an immediate refund.
Our garments may use natural, premium or handcrafted fabrics and may include hand embroidery or artisanal work.
Due to differences in:
the colour, texture, finish or appearance of a garment may vary slightly from the images displayed on the website.
Minor variations that are consistent with the nature of the fabric or craftsmanship shall not be considered a defect and will not ordinarily qualify for cancellation, return or refund.
Where a garment includes hand embroidery, handwork or other artisanal craftsmanship, minor differences in motifs, stitches, thread placement, texture or finishing may occur.
These characteristics are part of the handmade nature and individuality of the garment.
Such variations shall not ordinarily be treated as defects where they do not materially affect the garment’s quality, usability or overall design.
If the outer packaging appears significantly damaged at the time of delivery, customers are encouraged to:
Where damage appears to have occurred during transit, Traditions By Aman will assess the matter and determine the appropriate resolution.
A delay in delivery caused by circumstances beyond the reasonable control of Traditions By Aman, including courier delays, weather conditions, natural events, strikes, public disturbances, transportation disruptions or other force majeure events, shall not automatically entitle the customer to a refund.
Where a significant delay occurs, we will make reasonable efforts to communicate the situation and provide an updated delivery estimate.
If a customer refuses to accept a shipment or fails to accept delivery without first obtaining written approval from Traditions By Aman, the order shall not automatically qualify for cancellation or refund.
Additional shipping, return-to-origin, re-delivery or other logistics costs may be payable by the customer where applicable.
Once an order has been confirmed, customers should communicate any requested changes as soon as possible.
Requests to change:
may not be possible once production has commenced.
If a change is technically possible, Traditions By Aman may accept the request at its discretion and may charge additional costs associated with the change.
Traditions By Aman does not ordinarily provide partial refunds for minor variations in:
Where a genuine issue is identified, the brand may, at its discretion, offer an alteration, repair, replacement or other appropriate resolution.
Products purchased during:
may be subject to separate return, cancellation and refund terms communicated at the time of purchase.
Where a product is specifically marked as “Final Sale”, “Non-Returnable” or equivalent, it will not ordinarily be eligible for return or exchange except where required under applicable law or in cases of verified defects or incorrect fulfilment.
For customised or designer-assisted orders, Traditions By Aman may communicate with the customer through WhatsApp, telephone, email, Instagram or other authorised communication channels.
The customer may be asked to confirm:
Once such details are confirmed by the customer, they will be treated as the customer’s approved specifications.
The customer is responsible for reviewing these details carefully before providing confirmation.
All cancellation, return or refund requests should be made through the official customer-support channel of Traditions By Aman.
Please provide:
Our team will review the request and communicate the applicable resolution.
Do not ship any product back to Traditions By Aman without receiving return instructions or written approval from our team.
Unauthorised returns may not be accepted.
All returned or disputed products, where applicable, may be inspected by Traditions By Aman before a return, exchange, repair or refund is approved.
Our assessment may consider:
A refund or return shall only be processed after the relevant claim has been reviewed and approved.
Because Traditions By Aman creates premium garments with significant craftsmanship and, in many cases, individual preparation for a particular customer, change of mind is not a valid basis for cancellation or refund once the order has entered production or customisation.
This includes situations where the customer:
Nothing in this Refunds & Cancellation Policy is intended to exclude, restrict or override any rights or remedies available to consumers under applicable Indian laws and regulations.
Where applicable law provides a consumer with rights that cannot lawfully be excluded or restricted, those rights shall continue to apply.
Traditions By Aman reserves the right to modify, update or amend this Refunds & Cancellation Policy from time to time.
Any updated version will be published on this website with the revised effective date.
The policy applicable to an order will generally be the policy in effect at the time the order was placed, subject to applicable law.
If you have any questions regarding cancellation, returns, alterations or refunds, please contact Traditions By Aman through the official contact details provided on our website.
Traditions By Aman
Mohali, Punjab, India
Email: [Insert Official Email Address]
WhatsApp: [Insert Official WhatsApp Number]
Instagram: [Insert Official Instagram Handle]
At Traditions By Aman, we believe that clothing should feel personal.
Every garment represents a combination of fabric, craftsmanship, design and human effort. Our approach to cancellations, alterations and refunds therefore aims to balance the customer’s experience with the considerable craftsmanship and resources invested in creating each individual piece.
We encourage every customer to speak with our team and, where required, our fashion designer before confirming measurements, alterations or customised requirements.
Your garment is made with you in mind — and we want to get it right.
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