Privacy Policy

Last Updated: 24 August 2026

Traditions With Aman (“Traditions With Aman”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information that you share with us.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit, browse, register on, place an order through, or otherwise use our website, including any mobile or digital experience associated with the website (collectively, the “Website”).

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by applicable law, we will seek your consent before processing your personal data for the relevant purpose.

This Privacy Policy should be read together with our Terms & Conditions, Shipping Policy, Cancellation & Refund Policy, and Cookie Policy, where applicable.

1. ABOUT TRADITIONS WITH AMAN

Traditions With Aman is a premium women’s traditional and ethnic wear brand based in Mohali, Punjab, India.

We specialise in traditional and contemporary Indian clothing, including but not limited to:

  • Suits
  • Ghararas
  • Shararas
  • Sarees
  • Shawls
  • Co-ord sets
  • Festive wear
  • Party wear
  • Wedding and occasion wear
  • Other traditional and ethnic apparel and accessories

Our products may include garments made using premium fabrics, traditional craftsmanship and hand embroidery.

For the purposes of applicable data protection laws, Traditions With Aman is the entity responsible for determining how and why your personal data is processed through the Website.

2. INFORMATION WE COLLECT

We may collect information that you voluntarily provide to us, information generated automatically when you use our Website, and information received from third-party service providers.

2.1 Information You Provide Directly

Depending on how you interact with us, we may collect:

Personal and Contact Information

  • Full name
  • Email address
  • Mobile/telephone number
  • Billing address
  • Shipping/delivery address
  • City
  • State
  • Country
  • PIN/ZIP code

Account Information

If you create an account on our Website, we may collect:

  • Name
  • Email address
  • Mobile number
  • Login credentials
  • Saved addresses
  • Order history
  • Account preferences

We do not intend to store your payment card number, CVV, UPI PIN, internet banking password or other sensitive payment credentials on our own servers unless specifically stated otherwise.

Order Information

When you purchase a product from us, we may collect:

  • Products purchased
  • Product size and specifications
  • Order number
  • Order date
  • Order value
  • Billing information
  • Shipping information
  • Delivery status
  • Cancellation, return or exchange information
  • Refund information
  • Customer service communications relating to your order

Communication Information

If you contact us through email, WhatsApp, Instagram, telephone, contact forms or other communication channels, we may collect and retain information contained in those communications, including your name, contact details and the contents of your communication.

3. INFORMATION COLLECTED AUTOMATICALLY

When you visit our Website, certain information may automatically be collected through cookies, pixels, tags, analytics tools and similar technologies.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Screen resolution
  • Approximate location derived from IP address
  • Language preferences
  • Pages visited
  • Products viewed
  • Search terms used on the Website
  • Date and time of visits
  • Referring website or source
  • Time spent on pages
  • Links clicked
  • Shopping cart activity
  • Website interaction information
  • Technical and diagnostic information

This information may be used for security, analytics, website performance, personalisation, advertising and improving our services.

4. COOKIES AND SIMILAR TECHNOLOGIES

Our Website may use cookies and similar technologies.

Cookies are small text files stored on your device when you visit a website. They help websites remember information about your visit and improve functionality.

We may use the following categories of cookies:

4.1 Essential Cookies

These cookies may be necessary for the Website to function properly.

They may be used for:

  • Shopping cart functionality
  • Login sessions
  • Checkout
  • Security
  • Authentication
  • Remembering essential preferences

These cookies generally cannot be disabled without affecting Website functionality.

4.2 Functional Cookies

These cookies help us remember your preferences and improve your experience.

4.3 Analytics Cookies

We may use analytics technologies to understand how visitors use our Website, including:

  • Which pages receive the most visits
  • Which products receive attention
  • How visitors navigate the Website
  • Website performance
  • Technical errors

4.4 Marketing and Advertising Cookies

Where applicable, we may use advertising and remarketing technologies to show relevant advertisements on third-party platforms.

These technologies may include services provided by platforms such as Meta, Google or other advertising and marketing providers.

You may be able to manage cookies through your browser settings or other cookie-management mechanisms made available on the Website.

5. WHY WE COLLECT AND USE YOUR INFORMATION

We may process your personal data for the following purposes:

5.1 To Process and Fulfil Orders

We use your information to:

  • Process purchases
  • Confirm orders
  • Process payments
  • Prepare products for dispatch
  • Arrange delivery
  • Provide order updates
  • Handle cancellations
  • Process returns and exchanges
  • Process refunds
  • Provide after-sales support

5.2 To Provide Customer Support

We may use your information to respond to:

  • Product enquiries
  • Order-related questions
  • Delivery enquiries
  • Return and exchange requests
  • Complaints
  • Feedback
  • Other customer-service requests

5.3 To Manage Your Account

Where you create an account, we may use your information to:

  • Create and maintain your account
  • Authenticate your login
  • Maintain your preferences
  • Display order history
  • Manage saved addresses
  • Provide account-related communications

5.4 To Improve Our Products and Website

We may analyse information about how customers use our Website to:

  • Improve Website functionality
  • Improve product presentation
  • Improve customer experience
  • Understand customer preferences
  • Identify technical problems
  • Develop new products and services

5.5 To Communicate With You

We may contact you regarding:

  • Order confirmations
  • Payment confirmations
  • Shipping and delivery updates
  • Returns and refunds
  • Account-related matters
  • Customer service
  • Important Website or policy changes

5.6 Marketing and Promotional Communications

Where permitted by applicable law and, where required, with your consent, we may send you:

  • New collection announcements
  • Product launches
  • Festive collection updates
  • Promotional offers
  • Sale announcements
  • Special events
  • Editorial content
  • Other marketing communications

You may opt out of promotional communications at any time by using the unsubscribe mechanism included in the communication or by contacting us.

Please note that even if you opt out of marketing communications, we may continue sending essential transactional or service-related communications.

5.7 Fraud Prevention and Website Security

We may process information to:

  • Detect fraudulent transactions
  • Prevent unauthorised activity
  • Protect customer accounts
  • Protect our Website
  • Investigate suspicious activity
  • Enforce our policies
  • Protect our legal rights

5.8 Legal and Regulatory Compliance

We may process and retain information where reasonably necessary to:

  • Comply with applicable laws
  • Respond to lawful requests
  • Maintain business and transaction records
  • Resolve disputes
  • Establish, exercise or defend legal claims
  • Meet tax, accounting or regulatory obligations

6. PAYMENT INFORMATION

Payments made through our Website may be processed through third-party payment service providers.

Depending on the payment methods we make available, these may include payment gateways, banks, UPI providers, card networks or other authorised payment processors.

When you make a payment, relevant payment information may be transmitted directly to the applicable payment service provider.

We may receive information such as:

  • Payment status
  • Transaction ID
  • Payment method
  • Transaction amount
  • Payment date
  • Partial transaction details necessary for reconciliation

We do not ask customers to provide their UPI PIN, ATM PIN, internet banking password or OTP to Traditions With Aman.

You should never share your OTP, UPI PIN, card PIN, CVV or banking password with us or any person claiming to represent Traditions With Aman.

7. SHIPPING AND DELIVERY

To fulfil your order, we may share necessary information with shipping, logistics and delivery service providers.

This may include:

  • Customer name
  • Mobile number
  • Delivery address
  • PIN code
  • Order details
  • Delivery instructions

Such information is shared only to the extent reasonably necessary to fulfil the delivery of your order and provide related services.

8. SHARING OF PERSONAL INFORMATION

We do not sell your personal information as a standalone commercial product.

We may, however, share relevant information with trusted third parties where reasonably necessary for operating our business and providing services to you.

These may include:

Payment Service Providers

For processing and verifying payments.

Shipping and Logistics Providers

For delivering your purchases.

Technology and Hosting Providers

For hosting, maintaining and securing our Website and related systems.

Analytics Providers

For understanding Website usage and improving our services.

Marketing and Advertising Providers

Where applicable, for marketing, advertising, audience measurement and remarketing.

Customer Communication Providers

For sending transactional notifications, emails, messages or customer-service communications.

Professional Advisors

We may share information with professional advisers such as lawyers, accountants, auditors and consultants where reasonably necessary.

Government and Law-Enforcement Authorities

We may disclose information where required or permitted by applicable law, regulation, court order or lawful governmental request.

9. THIRD-PARTY SERVICES

Our Website may contain integrations, links, plugins or services provided by third parties.

These may include services relating to:

  • Payments
  • Shipping
  • Analytics
  • Advertising
  • Social media
  • Customer communication
  • Website hosting
  • Fraud prevention
  • Customer relationship management

Third-party providers may process information according to their own privacy policies.

We encourage you to review the privacy policies of such third parties where appropriate.

Traditions With Aman is not responsible for the privacy practices, security practices or content of third-party websites or services that we do not control.

10. SOCIAL MEDIA

Traditions With Aman may maintain or operate social-media profiles, including Instagram and other platforms.

Our Website may contain links to or integrations with social-media platforms.

If you interact with us through social media, the relevant platform may collect and process information according to its own privacy policy and terms.

Information that you voluntarily make publicly available through social-media platforms may be visible to others.

We recommend reviewing the privacy settings of your social-media accounts.

11. MARKETING THROUGH WHATSAPP, EMAIL AND OTHER CHANNELS

Where permitted by law and where applicable, we may communicate with customers through:

  • WhatsApp
  • Email
  • SMS
  • Telephone
  • Push notifications
  • Social-media messaging
  • Other digital communication channels

These communications may include transactional information or, where permitted and appropriately consented to, promotional communications.

You may opt out of promotional communications at any time.

12. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by applicable law.

The period for which information is retained may depend on:

  • The nature of the information
  • The purpose for which it was collected
  • Whether you maintain an account with us
  • Whether there is an ongoing customer relationship
  • Whether the information is required for order, accounting or tax records
  • Whether necessary to resolve disputes
  • Legal or regulatory requirements

When personal information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

13. DATA SECURITY

We take reasonable technical and organisational measures designed to protect personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you believe your account has been compromised.

14. YOUR RIGHTS

Subject to applicable law and the applicable implementation of the Digital Personal Data Protection Act, 2023 and associated rules, you may have rights in relation to your personal data.

These may include the right to:

14.1 Access Information

Request information about personal data processed by us and relevant information about its processing, where applicable.

14.2 Correction

Request correction of inaccurate or incomplete personal information.

14.3 Erasure

Request deletion of personal information where permitted by applicable law.

Please note that certain information may need to be retained where required by law or reasonably necessary for legitimate business, accounting, tax, security or dispute-resolution purposes.

14.4 Withdraw Consent

Where processing is based on your consent, you may withdraw your consent.

Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

Withdrawal may also affect our ability to provide certain services where the relevant processing is necessary to provide those services.

14.5 Grievance Redressal

You may contact us regarding concerns or complaints relating to the processing of your personal information.

We will take reasonable steps to address such complaints in accordance with applicable law.

15. HOW TO EXERCISE YOUR RIGHTS

To exercise applicable privacy rights or submit a privacy-related request, please contact us using the details provided in the Contact Us section of this Privacy Policy.

When submitting a request, we may need to verify your identity to protect your personal information from unauthorised access.

We may request information reasonably necessary to verify that the request relates to you.

16. CHILDREN’S PRIVACY

Our Website is intended for general consumers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection was not appropriate, please contact us so that we can review and take appropriate action.

Where applicable law requires verifiable parental consent for processing a child’s personal data, we will follow the applicable requirements.

17. INTERNATIONAL DATA PROCESSING

Some of our technology, payment, analytics, hosting, communication or other service providers may process information from locations outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate contractual, technical or organisational safeguards.

18. DATA BREACHES AND SECURITY INCIDENTS

If we become aware of a personal data breach affecting personal information processed by us, we will take reasonable steps to investigate, contain and address the incident.

Where required by applicable law, we will provide notifications to affected individuals, authorities or other relevant parties within the applicable timelines and in the manner prescribed by law.

19. ACCURACY OF INFORMATION

You are responsible for ensuring that the personal information you provide to us is accurate, complete and up to date.

In particular, please ensure that your:

  • Name
  • Mobile number
  • Email address
  • Shipping address
  • PIN code

are correct when placing an order.

We are not responsible for delivery failures caused by inaccurate or incomplete information provided by the customer, subject to applicable law and our Shipping Policy.

20. YOUR RESPONSIBILITY FOR ACCOUNT SECURITY

If you create an account on our Website, you are responsible for maintaining the confidentiality of your login credentials.

You should:

  • Use a strong password
  • Avoid sharing your password
  • Log out from shared devices
  • Notify us if you suspect unauthorised account access

We will not ask you to disclose your password through unsolicited email, WhatsApp, telephone or social-media messages.

21. LINKS TO OTHER WEBSITES

Our Website may contain links to third-party websites.

These links may include links to:

  • Social-media platforms
  • Payment providers
  • Shipping services
  • Brand partners
  • Other external websites

Once you leave our Website, the privacy practices of the third-party website will apply.

We recommend reviewing the privacy policy of every third-party website that you visit.

22. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business
  • Changes to our Website
  • Changes in technology
  • Changes in our services
  • Changes in applicable laws or regulations
  • Changes in our data-processing practices

When we make material changes, we may update the “Last Updated” date at the top of this Privacy Policy and may provide additional notice where required by law.

We encourage you to periodically review this Privacy Policy.

23. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, subject to applicable data protection and consumer-protection laws.

Any dispute relating to privacy or the processing of personal information shall be subject to the applicable dispute-resolution and jurisdiction provisions contained in our Terms & Conditions, to the extent permitted by law.

24. GRIEVANCE REDRESSAL AND CONTACT INFORMATION

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the processing of your personal information, you may contact us using the details below.

Traditions With Aman

Business: Traditions With Aman
Location: Mohali, Punjab, India
Email: [INSERT PRIVACY / SUPPORT EMAIL]
Phone / WhatsApp: [INSERT PHONE NUMBER]
Website: [INSERT WEBSITE URL]

Privacy / Grievance Contact

Name/Designation: [INSERT NAME OR DESIGNATION]
Email: [INSERT PRIVACY EMAIL]
Phone: [INSERT CONTACT NUMBER]

When contacting us, please include sufficient information to help us understand your request or concern.

25. IMPORTANT NOTICE REGARDING CONSENT

Where applicable law requires consent for processing your personal data, we will obtain consent in an appropriate manner.

You may withdraw consent where the processing is based on consent.

However, certain processing may continue where it is permitted or required under applicable law, including processing necessary for fulfilling an order, complying with legal obligations, preventing fraud, maintaining records, resolving disputes or exercising legal rights.

26. NO SALE OF PERSONAL INFORMATION

Traditions With Aman does not sell your personal information as a standalone commercial asset.

We may share information with service providers and partners where reasonably necessary to provide products and services, operate our Website, process payments, fulfil orders, provide customer support, perform analytics, conduct marketing where permitted, protect our business, or comply with applicable law.

27. CONSENT TO THIS PRIVACY POLICY

By using the Website, submitting information, creating an account, placing an order or otherwise interacting with our services, you acknowledge that you have had an opportunity to review this Privacy Policy.

Where consent is legally required for a particular processing activity, your consent will be obtained through an appropriate mechanism.

28. CONTACT US

For any questions regarding this Privacy Policy, please contact:

Traditions With Aman
Mohali, Punjab, India

Email: [INSERT EMAIL]
Phone / WhatsApp: [INSERT NUMBER]
Website: [INSERT WEBSITE URL]